Terms & Conditions

1. Definitions

• "Platform" means the Laundry Circle mobile application (client and provider apps) and any associated backend services.
• "Client" means a household user who places laundry orders through the Platform.
• "Provider" means an independent laundry business registered on the Platform to receive and fulfil orders from Clients.
• "Household" means a Client account and its associated members ("Household Members") who share a common order history and billing.
• "Circle" means the connection between a Client's Household and a specific Provider, established via a connect code.
• "Services" means the laundry, dry-cleaning, and related garment-care services offered by Providers, and the scheduling, tracking, and billing features offered by the Platform to facilitate them.

2. Nature of the Platform

Laundry Circle is a technology platform that connects Clients with independent, third-party Providers. We do not ourselves collect, wash, iron, dry-clean, or deliver any garments. Each Provider is an independent business, solely responsible for the quality, timeliness, and safe handling of the Services it performs. The Company is not a party to the laundry service transaction between a Client and a Provider, and does not guarantee the conduct, availability, or performance of any Provider.

3. Eligibility & Accounts

• You must be at least 18 years old and capable of entering into a binding contract to use the Platform.
• You must provide accurate, current, and complete information when creating an account, and keep it updated.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
• Providers must hold all licenses, registrations, and permits required by applicable law to operate a laundry or dry-cleaning business.

4. Household Members & Circles

A Client may add Household Members to a shared account, each with their own order history, pinned items, and custom item categories. The Client who owns the account is responsible for all orders and charges placed by any Household Member. Connecting to a Provider via a connect code links the Household to that Provider's catalogue, pricing, and pickup/delivery schedule; a Household may switch or reconnect to a different Provider at any time, subject to any outstanding balance being settled first.

5. Client Obligations

• Provide accurate order details (items, quantities, and any special handling instructions) at the time of booking.
• Be reasonably available at the scheduled pickup and delivery times, or arrange for someone else to be.
• Inspect garments at pickup and again at delivery, and raise any concerns with the Provider promptly.
• Not include items that are illegal, hazardous, or that the Provider has indicated it cannot process.
• Pay the Provider directly for Services rendered, per the Payments section below.

6. Provider Obligations

• Perform Services with reasonable skill and care, consistent with industry standards for garment care.
• Honor the pricing, catalogue, and shift/holiday schedule the Provider has configured on the Platform.
• Communicate clearly with Clients about order status, delays, or issues via the Platform's tracking features.
• Maintain appropriate insurance and comply with all applicable local, state, and national laws governing the operation of a laundry business, including labor and environmental regulations.
• Not use the Platform to solicit Clients for services outside the Platform in a manner that circumvents these Terms.

7. Orders, Scheduling & Cancellations

Orders are scheduled against a Provider's configured pickup days and holiday calendar. Either party may cancel or reschedule an order before pickup has occurred by communicating through the Platform or directly with the other party. Once a Provider has collected items for an order, cancellation terms (including any applicable partial charges) are as agreed between the Client and Provider directly, as the Company does not process or hold funds for orders.

8. Pricing & Payments

Each Provider sets and maintains its own item-level pricing on the Platform, which may be adjusted for individual Clients. The Platform displays this pricing and maintains a running billing history and invoices for each Household. Clients may pay Providers directly — typically by cash or UPI transfer — outside the Platform, or, where a Provider has enabled online payment, through our payment processor. The Company is not responsible for payment disputes, non-payment, refunds, or chargebacks between a Client and a Provider, though we encourage both parties to resolve such matters in good faith and may assist in facilitating communication where appropriate.

8.1 Convenience fee payable by Providers

The Platform is free for Clients. Providers pay the Company a convenience fee on each completed order, calculated as a percentage of that order's value before the Provider's own taxes. The fee is currently 5%, plus Goods and Services Tax charged in addition at the prevailing rate. The rate in force is always shown to the Provider inside the app.

The fee is payable on every completed order regardless of how the Client paid. Where a Client pays online, the fee is deducted at the time of that transaction and nothing further is owed on that order. Where a Client pays in cash or by any other means outside the Platform, the fee accrues and is settled by the Provider against a tax invoice issued by the Company.

Invoiced amounts are payable within 30 days of issue, followed by a 10-day grace period. Where an invoice remains unpaid after that grace period, the Company may suspend the Provider's ability to accept new orders until the outstanding amount is settled. Existing orders, records and invoices remain accessible throughout.

We may change the convenience fee. Where we do, we will notify affected Providers in advance and update these Terms, and the revised rate will apply only to orders completed after it takes effect. Fees already charged are never recalculated.

9. Liability for Lost, Damaged, or Discoloured Items

The Provider that performed a given order is solely responsible for any loss, damage, discoloration, shrinkage, or other harm to garments while in that Provider's possession, from pickup through delivery. The Company is not a custodian of any garments at any point and bears no liability for such loss or damage. Clients should raise any damage or loss claims directly with the Provider as soon as possible, ideally at the time of delivery. We recommend Clients avoid including high-value, irreplaceable, or specialty-care items unless they have confirmed the Provider's ability to handle them appropriately.

10. Prohibited Conduct

• Using the Platform for any unlawful purpose or in violation of these Terms.
• Impersonating any person or entity, or misrepresenting your affiliation with a person or entity.
• Attempting to gain unauthorized access to any part of the Platform, other accounts, or connected systems.
• Uploading or transmitting any harmful code, or interfering with the Platform's normal operation.
• Harassing, threatening, or abusing other users, Providers, or Company staff.

11. Suspension & Termination

We may suspend or terminate your access to the Platform, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent or harmful conduct, or if required by law. You may stop using the Platform and delete your account at any time from the app's Settings, or on the web at Delete your account. You can also contact us at the address below.

12. Intellectual Property

The Platform, including its software, design, logos, and content (excluding Provider-supplied catalogue data), is owned by the Company and protected by applicable intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Platform except as permitted by law.

13. Disclaimers

The Platform is provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or secure, or that any Provider will perform Services to a Client's satisfaction.

14. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of garments, profits, or data, arising out of or related to your use of the Platform or any Services performed by a Provider. The Company's total liability for any claim arising from these Terms or your use of the Platform shall not exceed the amount, if any, paid by you to the Company directly for use of the Platform in the preceding three months (excluding any amounts paid to Providers for Services).

15. Indemnification

You agree to indemnify and hold harmless the Company, its officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Platform, your violation of these Terms, or your violation of any rights of another party.

16. Privacy

Our collection and use of personal information in connection with the Platform is described in our Privacy Policy, which forms part of these Terms by reference.

17. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you through the Platform or by other reasonable means before the changes take effect. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

18. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Subject to applicable law, the courts at Ahmedabad, Gujarat shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or your use of the Platform.

19. Grievance Officer & Contact

For questions about these Terms, or to raise a grievance regarding the Platform, please contact:

Kavion Global Consultancy Private Limited
Email: info@laundrycircle.in

20. Miscellaneous

• Severability: If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.
• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding the Platform.
• No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
• Force Majeure: We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control.